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Voicemail doesn't hear dtmf tones

Wordsnob
I'm a Participant Level 1
I'm a Participant Level 1

Hi, my S22 Ultra suddenly does not hear my PIN when I try to collect voicemail. 

1. I am looking for some way to hear the voicemail online. I have no other phone.

2. Does anyone know how to get the DTMF tones audible to the voicemail again?

Thanks, my voicemail's full, getting desperate.

2 REPLIES 2

FidoVan
Moderator
Moderator

Hi @Wordsnob and welcome to the Community!

 

In order to better assist you and understand the situation, we will need to ask you a fewq eustions if that's ok!

 

First, can you tell us the steps you usually take to access your voicemail messages?

 

Also, are you saying that you do not have a phone from where to access your voiemails?

 

Please let us know, thanks!

 

 



Cawtau
Senior MVP Senior MVP
Senior MVP

Hello Wordsnob,

 

  Welcome to the community!

 

  Sorry to hear you're having issues with accessing the voicemail. Have you ensured the sounds for 'keypad types' are enabled? In addition, is your phone muted or on silent? Apparently, both system volume and sound for keypad types need to be enabled for the sounds to transmit (see here).

 

  Hope this helps 😀

 

Cheers