VOLTE ISSUES

[Leo87]

I have Samsung S9+ .. when am trying to make a call it switched to 4G not staying on LTE i don't have volte options in my device 

[FidoPierre]

Hey @Leo87, 

Can you confirm if you're using a recent SIM which would be considered an LTE SIM?

The requirements for this service to work are as follows: 

•  A monthly account
• An LTE SIM card
• A VoLTE compatible phone and, of course, LTE coverage.

Let us know.  

[Zxaz]

Leo87.....your issue is simply because fido doesn't provisionning IMS wich let you acces ti volte/wivoice/video calling.....been throught that situation.....the first thing you much know is if your s9 doesn't come from fido then they will block you the IMS acces....this is their kind of punishement with their stupid 'socialist' policy.......if is the case....even with many long waisting hours with the customer service..you will never have volte....if you really want volte you gonna have to switch to another provider....from there in a weak of the eye you will be provisionned and have all the feature you want......

[LEO870]

I was with fido before and VOLTE features was enabled in same device (my device) s9 plus then i switched to koodo service this option disappear when i put koodo sim card inside the device ... after 2 months i decided to go back with Fido service with same device nothing changed accept i add sim card and VOLTE its not there anymore . for  now when i make a call to someone its drop to 4G automatically remember before when i call someone was LTE  always  available .

[Zxaz]

You hadn't volte with koodo simply because you had to change your csc on your phone....

Does your s9 come from fido??  If not? forget volte.....like i said if its the case you gonna have to switch your provider again......lollll

[LEO870]

i brought my phone from Samsung store  i spoke to customer service and i ask them about VOLTE features he told me just like this Canadian and usa version doesn't support this fetches and i ask him why ? he said because most providers they don't have VOICE OVER LTE features that's it 

[Zxaz]

LOLL...the guy you talked with at samsung told you some great **bleep**....all the s9 are fully compatible with volte and all feature....you simply caught a guy who know nothing....

here a screenshot of my s9...you"ll see the wi-fi calling icon...something that you will never have with fido/rogers 

by the way..like you i bought my s9 from samsung directly...   had to "flush" fido/rogers to have all these IMS feature with another provider...

[LEO870]

did you root your device ? 

[LEO870]

I went to Samsung store and they solve VOLTE issues for my Samsung s9 plus now am able to make a call over LTE and its way better then before i just force it on LTE mode only 😀✌

[Zxaz]

its probably because the technician have change the csc for fido......however im very surprised that your provisionned????  does it mean fido/rogers have decided to do like the other provider??  

interesting and strange in same time....

[LEO870]

You go to Samsung they will do it for you ;p

[Zxaz]

when you say...i just force it to stay on lte on your setting....the problem is when you will be on a non cover lte zone your phone will simply not working anymore...

[Zxaz]

No need.....im fully stock....   

Your only problem is simply because your are not ims  provisionned....

[Leo87]

yes am using sim card an i rebooted  plus i reset the device but still nothing shows 

[FidoThomas]

Hey @Leo87,

Thanks for the update! 

Are you using a Fido phone or you bought it elsewhere?