Hi @sukhasaroay , sorry that you feel like you received the wrong information from the winback team. If you want to discuss this with Fido customer service or report a concern, THIS page offers options to contact Fido's support representatives. Also, if you scroll down on that page there's an option to report concerns. I offer this information because we're a community forum and offer solutions to each other. We are not Fido employees or have any way to rectify account issues. I hope one of the links on the page provides a satisfactory resolution.
