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Transfer Esim

AthirSS
I'm a participant level 1
I'm a participant level 1

Can I transfer my Esim from my old iPhone to my new one or do I need a new QR code 

7 REPLIES 7

Macadood
I'm a participant level 1
I'm a participant level 1

why is a physical sim transferable but an esim is not?? We have the technology to transfer clearly.

FidoJulien
Former Moderator
Former Moderator

Hey @AthirSS

 

Welcome to the community Smiley

 

If you want to activate an eSIM on a new phone, you would need to get a new QR code.

 

Hope it helps! Smiley



capthadi
I'm a participant level 1
I'm a participant level 1

Hello how can I get a new esim and transfer from my old one 

Hello @capthadi,

 

We will be happy to help you.

 

There are several ways to reach customer service:

 - On the phone (by dialing 611 from your Fido device), you will have a call back option instead of waiting on the line

- Via live chat on Fido.ca

- By writing us a private message on our social networks (Facebook, Twitter or Instagram).

- You can also visit a Fido store to pick up your e-SIM

 

Hope to talk to you soon. 

 



FrancoFH2005
I'm a participant level 1
I'm a participant level 1

it doesn't work on iPhone 11 and 12 models Sad My fido eSim shows as not transferable on my phones

eSimUser
I'm a participant level 1
I'm a participant level 1

I agree , this is unfair as we already paid for the eSim in the first time so it sould be transferable