Suddenly receive a mobile plan confirmation email, but I didn't do any request

[ninani]

As the title mentioned, I received an email shows that I got a mobile plan add-on for $5 monthly for 17 months, but I didn't remember I talk/ agree this contract. I saved all the messages with Fido specialists and also for the phone records, so I'm pretty sure I never heard or agreed this before. 

Is there any issue on my account? or does anyone has same issue like me when you upgrade your phone with Fido plan? 

[KAPABLE-K · Accepted solution]

Hello @ninani,

Since this is an account related issue it would be best to contact customer service directly and they can look into your account and better assist you.

This community forum is meant for customers like myself to help each other and it is not a method of customer service.

[ninani]

thank you so much! alrealy contacnt them now