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Still waiting for phone order after two weeks

I'm a participant level 1
I'm a participant level 1

i ordered a new iphone 2 weeks ago and I haven't received it yet. How many days are sensible to wait? 


I'm a participant level 1
I'm a participant level 1

I also ordered an IPhone that is now backordered after canceling an iphone 14 plus that was also backordered from December 8th .. I called in an asked an agent what they had in Inventory and ended up ordering an iphone 15 pro max and now it's backordered.. this is frustrating .. why don't you guys update your website to reflect what you have in stock?

This was supposed to be a Christmas present for my wife .. looks like that's not going to happen. 


Hello @Fastime34,


Your frustration is totally understandable, and I am sorry to learn about it.


The devices you ordered quite popular especially around this time of the year. That said, we appreciate your feedback.

You can also try getting one from a Fido store directly if they have it in their inventory. Is this an option for you?

Former Moderator
Former Moderator

Hello @Elmoj,


Welcome to the community!


Which iPhone did you order? Some may be backordered at the moment depending on how popular they are.