cancel
Showing results for 
Search instead for 
Did you mean: 

Late payment why?

SLM2
I'm a participant level 1
I'm a participant level 1

Why do you consistently charge late payment fees when I pay on time? It is not my problem that you or the bank doesn't process payments on weekends. You have received the notification that it is paid on time   This is a huge scam!!

2 REPLIES 2

wickedcode
I'm a participant level 2
I'm a participant level 2

Change your telcom is best way.

Cawtau
Senior MVP Senior MVP
Senior MVP

Hello SLM2,

 

  Welcome to the community!

 


@SLM2 wrote:... It is not my problem that you or the bank doesn't process payments on weekends. ...

  Actually, it is. It's the customers' responsibility to ensure that payment has been received by the required date.

Payment.jpg
 ~taken from Terms of Service.

 

  It's a similar situation with most credit cards and other institutions requiring payments by a certain date. You should note that it can take a couple of days for payments to be received, depending on method of payment (see here). In addition, as you are aware, you would also need to take weekends and holidays into consideration.

 

Hope this helps 😀

 

Cheers