Late payment why?

Late payment why?

Late payment why?

SOLVED
SLM2
I'm a Participant Level 1

Late payment why?

Why do you consistently charge late payment fees when I pay on time? It is not my problem that you or the bank doesn't process payments on weekends. You have received the notification that it is paid on time   This is a huge scam!!

Accepted Solution

Re: Late payment why?

Solved by Senior MVP Senior MVP

Hello SLM2,

 

  Welcome to the community!

 


@SLM2 wrote:... It is not my problem that you or the bank doesn't process payments on weekends. ...

  Actually, it is. It's the customers' responsibility to ensure that payment has been received by the required date.

Payment.jpg
 ~taken from Terms of Service.

 

  It's a similar situation with most credit cards and other institutions requiring payments by a certain date. You should note that it can take a couple of days for payments to be received, depending on method of payment (see here). In addition, as you are aware, you would also need to take weekends and holidays into consideration.

 

Hope this helps 😀

 

Cheers

 

 

 

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1 REPLY 1
Cawtau
Senior MVP

Hello SLM2,

 

  Welcome to the community!

 


@SLM2 wrote:... It is not my problem that you or the bank doesn't process payments on weekends. ...

  Actually, it is. It's the customers' responsibility to ensure that payment has been received by the required date.

Payment.jpg
 ~taken from Terms of Service.

 

  It's a similar situation with most credit cards and other institutions requiring payments by a certain date. You should note that it can take a couple of days for payments to be received, depending on method of payment (see here). In addition, as you are aware, you would also need to take weekends and holidays into consideration.

 

Hope this helps 😀

 

Cheers