Still no tracking number

Still no tracking number

Still no tracking number

SOLVED
I'm a Participant Level 2

Still no tracking number

How long does it take to get the tracking number for the device I upgraded to? I ordered i believe 5 days ago. I got the acct change email but no tracking number 

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Re: Still no tracking number

Solved by I'm a Participant Level 2 Roughryder

Update...... I finally got my tracking number this morning

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I'm a Participant Level 2

Update...... I finally got my tracking number this morning

Moderator

Hey @Roughryder

 

Welcome to the Community Smiley

 

You'll first receive an email confirmation for the order that you placed. Later on, another email will be sent including a tracking number, when the device leaves our warehouse.

 

That said, delays for shipment shouldn't take more than a week unless you choose a device in demand. Can you please confirm which device brand and model you've purchased?



I'm a Participant Level 2

Thanks for the reply. It was the lg velvet 5g

Thanks for confirming Smiley

 

That model is currently in stock so there should be no extended delays with the order fulfillment..

 

You can reach out to us at these channels so we can immediately look into it and follow up on the situation. Alternatively, we can also send you a PM here.