cancel
Showing results for 
Search instead for 
Did you mean: 

No Tracking number / no update

MSI1
I'm a Participant Level 2
I'm a Participant Level 2

Upgraded my plan, its been 8 days and haven't  received tracking number. I called support but they failed to provide an update except to wait another couple of weeks. Seriously, Fido? Can anyone help me please?

Person processed the order initially said I can collect from nearby store if available. After order informed me that only can be shipped (with in 3-4 day max).

1 REPLY 1

FidoAnthonyZ
Moderator
Moderator

Hello @MSI1,

 

Welcome to the community!
 

I definitely understand how receiving your phone quickly or having updates about your order is important.

 

Depending on the phone you ordered, it may be back-ordered which means that it would take longer to arrive and a tracking number will only be provided once the phone is in stock and shipped.