😭Ordered Samsung S23 online using website on 26th Dec 2023 Boxing Sale.
Selected store pick-up as the website suggested that's faster. Contacted customer service thrice to know the update, but they told to wait to get the email for the pickup. Got email directly that the order was canceled as the guy didn't show for pickup, whereas I never got any email.
Nevertheless, I ordered again online on 30th Dec 2023, for home delivery.
Got email on 4th Jan that it is back-ordered.
Contacted customer service twice to get an update, told me to wait. The robo-puppy help always showed couldn't find any order.
Got email on 15th Jan that the order is placed. Robo puppy also showed for the first time that it is backordered. Contacted Cx support on 16th for the update, they said it is canceled and started offering me another devices. Robo puppy also not showing me anything anymore!
FIDO IS A SCAM !
-they made me upgrade my price plan to get the device. I am paying more now, with no device.
- ruined my holidays waiting for the phone..
- made me loose boxing day deals by hanging me in between waiting for the phone.
- now offering the devices which are not boxing day sale, so the prices are way too high.
In India, we could complain to the consumer court with proofs and justice would have prevailed.
Anyone could suggest me how to complain about this scam bad business deal legally..the turmoil and the CONTRACT they have not honored !!
We -- Me n Fido -- had signed the contract for 2 years, right?!
If I am bound by the contract, and would have consequences of breaking it...they MUST also face the repurcursions now too !!!
