I would cancel my order and get it directly from Samsung. The price is cheaper on Samsung's website and you're guaranteed to get the buds and tag. Ordering from fido is more expensive and they won't price match. Also its not guaranteed you'll get the buds/tag
Sorry to learn that you are looking to cancel your order. The advantage with your order here is that you get a financing option, which allows you to not pay full price for your phone right away.
To get this looked into, we will need get access to your account.
You can find all the ways to reach us here.
If it's best for you, we can send you a PM here on the Community as well.