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SIM not supported after moving to Fido

I'm a participant level 1
I'm a participant level 1

Me and my wife just moved from Bell to Fido bringing our phones (iPhone 12 and 11 respectively) and my phone worked just fine, but my wife's is getting a 'SIM not supported' error message every time, and we don't know what to do. Any advice?


Hi @JasonSantos , sorry to hear that. You could try removing and reseating the Sim card and doing a restart. I would suggest removing sim card, turn device back on and then shut down again, put sim back in, restart the device. Sometimes they need a little help to populate the settings correctly. If that doesn't help, tech support can be reached by calling *611 from your device or reaching out to fidosolutions on Twitter or Facebook for a dialogue by messaging.