Hello @namnsing,
Welcome to the community.
I'm sorry to hear you still don't have a device. I understand that paying for an additional service for when you lose your device, ends up having you wait for much longer than expected can be frustrating. That being said, like when purchasing a device with your provider, some devices can be backordered for longer than others depending on the demand. Unfortunately this is a reality for any provider and service provider like Likewize.
I hope you end up receiving your device soon!
Hello Namnsing,
Welcome to the community!
Sorry to hear you have not yet been able to receive your replacement device.
@namnsing wrote:
... I can't help but question the benefits of paying $19 per month for this supposed Premium Protection.....
That is the age-old question of whether device protection is worth it. There are many discussions on this exact topic (see here, and here, and here for a few). Some people believe it's absolutely necessary; others feel it's not worth the money. That said, in your case, you were approved for a replacement device and paid the $315 for another device. A new device (Tier 3) would possibly cost you $800.00 - $1,499.99. Some might consider what you paid for the replacement worth it.
I understand you are frustrated because your device is back-ordered. Unfortunately, if devices are in high demand or are of short supply they can get back-ordered. That isn't necessarily an issue with the program itself or Likewize. It is certainly possible other claims with different devices might proceed without issue.
I understand you may have contacted Likewize numerous times regarding your replacement device. Unfortunately, if the device is back-ordered, they may not have an exact date when they will receive a suitable replacement for your device. That does not mean they mis-informed you about the claims process. Your claim was approved. The delay is in obtaining your replacement device, not processing your claim.
Hope this helps 😀
Cheers
