Poor service

[Richardkay30]

Fido is the worst network I have ever used in my life. I will not encourage newcomers in Canada to subscribe to this useless providers.

they make customers suffer at the expense of their staff's negligence and inexperiences.

I have regretted using Fido. I am getting a new phone number and damp this silly network 

[Richardkay30]

They told me they have rectified it and it will show in 24  hours later. This was on Monday and today is Friday yet the payment is not reflecting and they keep on sending my warnings to pay hence my account will be suspended.

Because of this, it has affected my credit scores and also wasted my time, money, and energy.

[Richardkay30]

I won't waste my time and energy to call Fido again. I am getting a new phone number from kodoo. Me and my wife. If you don't respect your customers, I do respect myself. I won't call agin for you to me tossing me around like your servant. 

[FidoRania]

Hey @Richardkay30, 

Sorry to hear you feel this way. 

What's going on exactly?

If you need help with your account, please contact us here. We'll be happy to look into it!

[Richardkay30]

I got a new phone plan from Fido on 6th November 2023 at their Devonshire mall branch.

A staff by the name Milad attended to me. I asked him all the necessary questions and then I requested for iPhone 15 Pro 128gig.

He did all the necessary documentations and arrangements and asked me to make the down payment of C$841.85 which I paid and he issued a receipt to me.

The next week I got my account suspended and I didn’t know why. Apparently I was calling my wife to deliver a message to her and the call disrupted and I couldn’t receive calls too. I checked on my account and was told is suspended.

So I called them and spent more than two hours on the phone to get it resolved.

They told me I have exceeded my credit limit and I must make a payment of the difference. I asked them how and they said I got a new phone and I didn’t pay any money for it so they used the credit balance on my account. I then told them that I made the down payment and I have my receipt for that. They told me nothing shows on my account that I have paid. I will go back and forth with them before they will restore the account. Then in a week time, it gets suspended again for three consecutive times.

So I had to go back to the shop and find out why. To my surprise, the money I paid wasn’t applied to my account that was why my account gets suspended.