Fido chat rep. messed up my order

[teefido]

I made the phone order on Nov 21 and received the SIM card to port on Nov 23, but the person processing the order messed things up and I can't port my existing number. Now they asked me to re-order. What's gonna happen to my existing/previous order? Do I need to pay anything?

If I don't need to pay for the unactivated order, would it help if I submit 5 or 10 orders now, just to make sure that there is a higher chance of the getting things right?

[FidoAnthony]

Hey @teefido 

We'll be happy to take a look at your account. I will be sending you a private message via the community.

We'll be happy to continue with you from there! 😀