Hello Alnoorj,
Welcome to the community!
Sorry to hear of the issue with your new phone. Yes, Fido does offer their 15 day or 30 day (depending on how device was purchased) Satisfaction Guarantee. However, in your situation, the issue might be covered by the manufacturer's warranty.
If your phone is defective during the manufacturer’s warranty period and the defect is covered, simply bring your phone to any participating Fido Store (with your original proof of purchase) and we will send it for repair. If you need a phone during the repair period, we offer a loaner program (provided the store has loaner devices available) (taken from link above).
Hope this helps 😀
Cheers
