Phone Upgrade with Existing Plan?

Phone Upgrade with Existing Plan?

Phone Upgrade with Existing Plan?

I'm a Contributor Level 1

Phone Upgrade with Existing Plan?

I got a Huawei GR5 with a 2-year plane , can I upgrade it to Huawie nova plus and keep my plane .



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Hello @JalalJo,


You can definitely do an upgrade and keep your existing plan. Just keep in mind that Fido have different plan categories and they each offer a different subsidy on a new phone. 


If you have a Grandfathered plan at the moment, it depends in which category it falls. The category of your plan will determine the subsidy that you'll be eligible for.


It's possible that certain devices are not available with a subsidy on a specific plan category. 


If you are pass the 15 days and 30 minutes satisfaction guarantee as @FidoPierre mention you will have to do an early cancellation.


To find out how much that fee is just login to MY ACCOUNT click on the number you want to upgrade and on the next page look at the bottom you will see "Upgrade Today Fee:" that will be the amount you need to pay off in order to do the upgrade.




Hey @JalalJo


Welcome to the Community! Smiley 


Can you tell us how long ago you purchased the Huawei GR 5? If it's purchased less than 15 days ago and that you haven't used it for more than 30 minutes, you would be able to exchange it within the satisfaction guarantee! 


Otherwise you'd be looking at an early upgrade and I can send you a PM to take a closer look into this with you. 

I'm a Contributor Level 1

I have the phone since March ..😅😅so it has been aolmost 3- month..

Hi @JalalJo,


Then you will have to pay the early cancellation fee in order to do the upgrade.

Hey @JalalJo!


if you'd still like to go ahead with the uppgrade, let me know! Smiley


Just so you know, here are all the other ways you can contact us:





I'm a Contributor Level 1

If it is possible and does not cost much.. I am in… my phone is HuaweiGR5 my plane is 2-year , pluse7 , what options do I have , ll

Did you take a peek at your "upgrade today" balance to find out the cost?


The balance of your existing phone is separate from the cost of the new one. The Nova plus is $400 on a PLUS 7 plan. This means it will cost you $ 400 + subsidy balance + $15 transaction fee.



Let me know and we'll take it from there Smiley


- Christina

I'm a Contributor Level 1

how can i take a look at "upgrade today "

Simply log in to your account on, scroll down to the My Device section and you will see the fee writen on the right of your phone Smiley



I'm a Contributor Level 1

as you can see ..there nothing on the right 😢Screenshot (6).png


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It should appear right next to where it says "Huawei GR5". 


Can you try clearing you cache and cookies and testing it out once more? It seems the entire page hasn't loaded.


I'm a Contributor Level 1

can you send me a pic of what it should look like .....sorry for the unconvenience...

Sure! You can see the exact steps with pictures right here


Keep us posted Smiley

I'm a Contributor Level 1

i did what you said ...still nothing 😢

I'll send you a PM so we can check things out! Smiley