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Order confirmation

subinshahi423
I'm a participant level 1
I'm a participant level 1

Hello, I placed an order for a phone and plan change online I submitted my credit card info and it was just loading so I refreshed the page that led me to the home page. My credit card has been charged but I have not received any confirmation email about the order being placed. I am concerned about whether my order has been placed or not since they have already charged my credit card. 

1 REPLY 1

FidoRania
Moderator
Moderator

Hey!

 

We understand how worrying this could be.

 

You should receive a confirmation email of the order within 48 hours.

 

If you still haven't, please contact us here so we can take a further look.