Fido just delivered a new iPhone with a new SIM card to me. I want to switch from my old SIM card to the new one. I tried it so many times online in My Account but it keeps telling me that "your old SIM card is invalid". Can anyone help me solve this problem? Thank you!
I see this is an old thread but I am having the same issue. Received new iphone XR, upgrading from iphone 7. Package came with a new SIM card. No change in phone number. Spent an hour on chat last night with someone bashing my head against the wall because his English was not good and it seemed he had no idea how the Fido system worked...did anyone figure out why this is happening or how to fix it?
Hey @ilene333 ,
Welcome to the Community!
Sorry to hear about your experience. You mentioned doing this on the chat, but did you try to update your SIM online on your side as well? Does the same situation occur?
You can check how to update it here.
Also at the moment, if you insert the new SIM in your device, does it connect to the network after a couple of minutes or not at all?
Don't hesitate to contact us directly for more assistance with this, we can also send you a PM on here if you prefer.
Let us know