OBERTHUR FIDOTRISIM, Samsung S20FE Blue and Fido HUP in box collateral

[Missy3]

Hello,

This verbiage is still being used which isn't plain English and I too had to try googling the following:

We’ve shipped your OBERTHUR FIDOTRISIM, Samsung S20FE Blue and Fido HUP in box collateral to you on August 16th 2021

I had advised the agent I moved and need to change my mailing address but it was said to wait till it's shipped from the warehouse? I could this confirmation this evening  would they be able to update my address that way it is shipped to my current location?

[Original_Lucy · Accepted solution]

Hi @Missy3 , what the notice is telling you is that the Fido Tri SIM card is in the box with the Handset Upgrade of the Samsung S20FE. As for updating the shipping address, you can check your tracking number to see where it was shipped or call Fido support at *611 or use the live chat on fido.ca or use social media to contact over Twitter or Facebook. I hope it works out for you