Not receiving all text messages!

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I'm a Participant Level 2 Sarahb87
I'm a Participant Level 2

Not receiving all text messages!

I had an iphone 6 and upgraded to an LG G5 recently with a new sim card. I have noticed from several different contacts that i am not receiving all of my text messages. I am super frustrated and I have tried turning off the VoLTE and it has not helped. Someone please help!!

 

 

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Re: Not receiving all text messages!

Hi everyone!

 

LG began to roll out an update to the default messaging in October to fix this issue.

 

Some of you have mentioned that you're still experiencing issues following the update; can you all confirm that any third party SMS applications are removed, and ensure that your stock messaging app is updated to version 5.30.47.2?

 

Thanks. Smiley

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I'm a Participant Level 2 MichaelJ07
I'm a Participant Level 2

Re: Not receiving all text messages!

I'm haveming the same problem on my lgg5. Some msgs come through but others don't (from the same contact). So far this is happening with 3 of my contacts that I know of. Any help would be great, thanks. 

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Moderator
Moderator

Re: Not receiving all text messages!

Hey @MichaelJ07,

 

Just a heads up that we have sent you a PM to look into this with you Smiley



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I'm a Participant Level 1 Alexis10
I'm a Participant Level 1

Re: Not receiving all text messages!

I am having the same problem here. Lg G5 as well

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Moderator
Moderator

Re: Not receiving all text messages!

Hey @Alexis10,

 

Welcome to the Community Smiley

 

We'll send you a PM shortly so we can check this out! 

 

Talk to you soon.



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I'm a Participant Level 1 creoledude
I'm a Participant Level 1

Re: Not receiving all text messages!

I am experiencing the same problem.....I am missing some texts that have been sent to me....please help.

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Former Moderator FidoAlyson
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Re: Not receiving all text messages!

Welcome to the Community @creoledude!

 

Can you answer the following questions:

 

-What phone are you using?

-Is it a Fido phone?

-What is the OS running on it?

-Do you use a third party text message application or the one built in the phone?

-Can you check out the storage space you have left?



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I'm a Participant Level 2 Chris2105
I'm a Participant Level 2

Re: Not receiving all text messages!

A Fido agent posted that there's a LGG5 SMS app update that should fix the problem of randomly not receiving texts. Does anyone know how to get this update? Thanks.

 

 

 

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Moderator
Moderator

Re: Not receiving all text messages!

Hey @Chris2105 and welcome to our Community Smiley

 

I've moved your post here, along with the existing thread.

 

You should be able to get the update for the default messaging app by following these steps:

 

1. Open Settings
2. Select “General” tab on the settings screen.
3. Scroll down and select “About Phone”.
4. Select “Update center”. (Update Center shows the number of available software and App updates)
5. Select “App Updates”. (App Updates shows the number of available App updates)
6. Messaging update should show up under “APPS TO UPDATE.”

 

Tell us how it goes!



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I'm a Participant Level 2 Chris2105
I'm a Participant Level 2

Re: Not receiving all text messages!

The LGg5 phone says it's already downloaded an update to the default SMS app. Nothing left to update and am still missing texts. Very frustrating!

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Re: Not receiving all text messages!

Thanks for keeping us posted, @Chris2105!

 

I'm sending you a PM so we can take a closer look.

 

Talk to you soon Smiley 



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