Not able to continue with Phone purchase online

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I'm a Participant Level 2
I'm a Participant Level 2

Not able to continue with Phone purchase online

When i click on "Get a new dvice"


Follwing message popup and I am not able to continue

There seems to be a problem with the information we received. Please call the Fido Validation Team at 1-800-644-7174 so we can help you out.


You seriously need to reconsider the process flow to purchase a phone. Not happy at all. Is this because , you want all customers to pay a $35 to your store, for doing nothing?

 

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Re: Not able to continue with Phone purchase online

Hey @sachinandriod! Philippe here. I hope your doing well. Smiley

 

This message simply indicates that we need to confirm your identity. This requirement would apply to any point of purchase, such as stores as well. Once this is done, you can continue with your purchase through our website.

 

Also, in the interests of clarity, the activation fee is now $40.

 

Let us know if you have any more questions.



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I'm a Participant Level 2
I'm a Participant Level 2

Re: Not able to continue with Phone purchase online

Please me know the process of confirm my identity.

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Re: Not able to continue with Phone purchase online

Hey @sachinandriod,

 

That can be done by calling the Validation Team's number from your first post: 1-800-644-7174.

 

Hope this helps.

 

 



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