No OS update for Note 9?

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I'm a Participant Level 3
I'm a Participant Level 3

No OS update for Note 9?

Hello.  My Fido Note 9 and S9 plus will not download the March smr update.  When will this work? 

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Re: No OS update for Note 9?

Hey @Boomquest

 

I'd like to ask you a few questions if that's okay with you: 

 

- If you go to your Software update settings, are you able to see if there's anything available?

- Can you do a manual check by tapping on 'Download and install'? 

- If you're on WiFi, can you make sure the 'Auto download' option is turned on? 

 

Thank you. Smiley



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I'm a Participant Level 3
I'm a Participant Level 3

Re: No OS update for Note 9?

Hi there.  Yes I did all those things & it still shows no update on either of my phones.  Just shows that I have the Feb. 1/20 patch level.

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I'm Qualified Level 1
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Re: No OS update for Note 9?

Hi @Boomquest,

 

You can try using the Samsung Smart Switch software and see if it helps to get the update to your phone, you can follow this guide here.

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I'm a Participant Level 3
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Re: No OS update for Note 9?

Yes, I did all that, but the March SMR update still won't come through on either phone.

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Re: No OS update for Note 9?

Hello @Boomquest, c

 

Can you expand a bit more about what you have tried.

 

Are you getting specific error messages? What do you see when you try to manually install the update or if you follow @NaliniR 's link? 

 

Please keep the Community posted on your progress and process. 



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I'm a Participant Level 3
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Re: No OS update for Note 9?

I did everything recommended on this page, but nothing worked.  Then, a couple days later the March SMR update arrived for my Note 9.  However, the Fido OS update page has changed & the March SMR update for my S9+ has disappeared when it was supposed to have been released March 23.  

 

I guess there are some glitches with the update leading it to be pulled from the list.

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Re: No OS update for Note 9?

Hey @Boomquest

 

Due to the current situation, Samsung decided to temporarily suspend SMR updates. We'll update the OS page when we get new information! 



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