New Phone, Old SIM, Network Connection Failing/Dropping

[KimAnderson]

Hi there:

I've been through multiple posts (at least 20), multiple attempts at fixing (at least 10), and cannot stay connected to network.  Please help if you can.  (First post was deleted but I'm trying this again.) 

New phone: refurbished Galaxy Note 20 5G

Old phone: refurbished Galaxy Note 20 5g ULTRA

Can't stay connected to any of the FOUR networks I see in settings.  Network Operators choices are:

1. Fido ("Registering on Fido..." with bouncing/breathing green/blue dots for 2+ minutes.  Followed by: "Unable to connect. Try later." - OR - connects then drops calls / doesn't send or receive texts.)
2. Fido-EXT (Either connects then drops calls / doesn't send or receive texts )
3. Fido-EXT (Either connects then drops calls / doesn't send or receive texts )
4. 302131 (didn't try connecting because it seems sketchy)

Living close to CANADA/US border but not so close as when using the old phone (Galaxy Note 20 ULTRA).

Had to make some network setting changes when living on/near border previously, but don't remember what those changes were or how to repeat.

Here's my questions:

1. How can I get and stay connected to the network?
2. Why 2x Fido-EXT networks? 
3. And what's 302131 network?

Thanks for any helpful info you might be able to share!

[Cawtau]

Hello KimAnderson,

  Welcome to the community!

  Sorry to hear you're having issues with your new phone. Do you still have access to your old phone? If you do, are you having the same issues? If there are no problems with using your old phone, it's possible the new device is faulty. Do you have access to another SIM you might be able to test in your new device?

  I understand you may have reset the phone without improvement. Had you tried to remove and replace the SIM card? Occasionally, poor connections can create device connection issues. You might also consider wiping the contacts prior to reinserting the SIM into your new phone.

---

@KimAnderson wrote:

 ...Here's my questions:

1. How can I get and stay connected to the network?
2. Why 2x Fido-EXT networks? 
3. And what's 302131 network?

---

  Unfortunately, I do not know an answer to your third question. Hopefully, removing and re-seating the SIM might help with your first question. With regards to your second question... Through the roaming agreements, extended coverage (Fido-EXT) uses other Canadian providers to provide additional coverage in areas a provider may be lacking. There are multiple Fido-EXT networks depending on which other provider are available. For example, if an area is only covered by Bell and Telus, one of the Fido-EXT would be 'Bell' and the other 'Telus'.

Hope this helps 😀

Cheers

[KimAnderson]

Sorry, more info:

When I follow the tutorial for this phone, none of the solutions cause the phone to be and stay connected to the network.

Reset mobile network settings yields differing results, from long delays (30-120seconds) between responses from the phone (to draw pin pattern, especially), and several times, the phone just didn't respond to pressing the Reset button at all.

Extremely long dial times (20-60 seconds) before connecting (or dropping).

Spotty sound / gaps in transmissions IF connected.

Dropping calls.

[KimAnderson]

Now I'm getting a couple new error messages while trying the exact same steps:

Fido network not available.

Unable to connect to Fido.

Failed to register.

Any helpful information would be deeply appreciated.  I've been at this for a good 8 or so hours, and I'm getting nowhere with it.

[FidoValerie]

Hey @KimAnderson  
Welcome to the Community!

I'm sorry to hear that you're having trouble connecting to the network. 

Could you please answer the following questions so we can help as best we can? 

- Where are you located when this happens (postal code)? 
- Have you already tried resetting all your network settings? 

- What phone model are you using? 

If you prefer, you can also reach out to us for further assistance over the phone or via Live Chat. 

We have a Tech Support team that'll be happy to help! 

[KimAnderson]

Holy smokes.  SIM card status is switching between connected, suspended and disconnected.

I'm really lost here....!

[KimAnderson]

Hi @FidoValerie :

Thanks for reaching out!  Here's the information you're asking about:

Location: N7M 6H4

Have reset network settings multiple times with varying results. (See previous reply.)

Model name: SMN981W  (I don't knw how to find model number, or if Model Code is relevant)

[FidoValerie]

You should be able to access our network from where you are, but there might be an issue with your SIM card or device.

At this point, I would recommend reaching out to our Tech Support team so they can look into this with you! 
They'll be better equipped to check where the problem may originate from, and how to resolve it.  

[KimAnderson]

Thanks, @FidoValerie ~ I'll give that a try.