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My phone was delivered to my past address

I'm a Participant Level 2
I'm a Participant Level 2

 I recently moved, did change my address on my account, but when i ordered the new phone for some reason it automatically shipped it to the old address and before i realized it was delivered there to a person that was not me and under a name that no one in that house even has, and now i have no phone and the shipping company says its not their problem and that there is nothing they can do about it.


I ordered the phone cause mine broke down, so now i dont even have a device to call fido or to know when i have to go to work or for emergencies.


What can i do??

Also my friend went to the address that was delivered to and they claim nothing was delivered there.



Hey @mvela5


Welcome to the Community. Smiley


I'm truly sorry to hear about this, as I totally understand that having access to a phone is really important these days.


We'll be happy to go over everything and find the best solution for you!


If you can't call in, you can contact us through Live Chat, Facebook Messenger or Twitter DM.


Alternatively, we can also send you a PM through the Community. 


Let us know what works best for you.

I'm a Participant Level 2
I'm a Participant Level 2

A PM or a DM would be the best.


Hope to hear from you soon and thanks for replying.

All good @mvela5


Sending you a PM here on the Community. Talk to you soon Smiley