My account had been cancelled so how to activate it

[herbertsun]

I wasn't use fido number for a while so it had been cancelled says on the website I went to local store and clear my fee but the account are not active i called the number says on website which is 1-888-481-3436by using another phone number and I type in the phone number also the account number it says not found. that is so weird,  so I want know how I can reuse my phone number my account balance is current -9.51$

[FidoDaniela]

Hey there @herbertsun thank you for reaching out to through the community.

Are you talking about a prepaid phone number?