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My account had been cancelled so how to activate it

I'm a participant level 1
I'm a participant level 1

I wasn't use fido number for a while so it had been cancelled says on the website I went to local store and clear my fee but the account are not active i called the number says on website which is 1-888-481-3436by using another phone number and I type in the phone number also the account number it says not found. that is so weird,  so I want know how I can reuse my phone number my account balance is current -9.51$


Former Moderator
Former Moderator

Hey there @herbertsun thank you for reaching out to through the community.


Are you talking about a prepaid phone number?