Moto G Power 2021

[Laurahawkins72]

my new phone will not stay connected to the wi fi  i have try all recommendation on the fido help guide

this is what it dose      connect   then saves then not connected then connect then saves then not connected  it dose this over and over 

any help?

[KAPABLE-K]

Hello @Laurahawkins72,

It sounds like there is an issue with either a setting in your router or phone, try forgetting the WiFi connection and then connect again also if you change your DNS setting try to remove it and see if it will connect.

[Laurahawkins72]

thank you  

i try that but it still didn't work so im call my shaw  cause my son phone connect to wifi at work .

[FidoVan]

Hey @Laurahawkins72!

Is your home internet service with us or with Shaw?

Also, does that happen on the Wi-Fi network at work too?