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Mobile registration location

I'm a participant level 2
I'm a participant level 2

I am living in Vancouver. Most of my friends called me were informed my mobile phone number is long distance call and need add +1. When I call my friends in Vancouver, the display is the call is from Quesnel. 

Is that possible to change my mobile number from Quesnel to Vancouver? Thanks


Senior MVP Senior MVP
Senior MVP

Hello DavidZ2,


   Welcome to the community!


  Your phone number shows it's from Quesnel because the area code and prefix combination identify as being from there. It is not possible to change the location for any given area code/prefix combination. If you would like a Vancouver phone number, you would have to change your phone number to one which has an area code/prefix combination from Vancouver.


  If you would like to change your phone number, you should be able to do so via My Account. Alternatively, since the number change involves different local calling areas, you should also be able to contact customer service for the change without the phone number change fee. Alternatively, you might consider sending @FidoSolutions a PM. Once they verify some information, they should also be able to make the change for you.


Hope this helps 😀