cancel
Showing results for 
Search instead for 
Did you mean: 

Lost my device

prafulsharma
I'm a Participant Level 1
I'm a Participant Level 1

Hi I am Praful Sharma. I just want to request you guys that could you please give me my device IMEI number because I am unable to find my device IMEI number and last night I lost my device so I have a request for you guys please send me my IMEI number. So, that I can claim my device as fast as I can from premium device protection.

Thank you so much fido

1 REPLY 1

FidoJo
Former Moderator
Former Moderator

Hey @prafulsharma

 

So sorry to learn that, it's definitively not an ideal situation! 

 

Did you know that you can report a phone lost or stolen by logging into My Account and selecting the following options:

 

Services > Mobile > Select your phone number > Scroll to the bottom right > Click on ``Report Lost/Stolen Phone``

 

You can also do this by calling our IVR system from another Fido phone and following these prompts.

611, #3 + #3 + #1

 

For time being, I'll send you a PM right away so we can look into this together!

 

By the way, your post has been edited as we removed your phone number for privacy and security reasons. 

 

Talk soon!