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Lost my device

I'm a participant level 1
I'm a participant level 1

Hi I am Praful Sharma. I just want to request you guys that could you please give me my device IMEI number because I am unable to find my device IMEI number and last night I lost my device so I have a request for you guys please send me my IMEI number. So, that I can claim my device as fast as I can from premium device protection.

Thank you so much fido


Former Moderator
Former Moderator

Hey @prafulsharma


So sorry to learn that, it's definitively not an ideal situation! 


Did you know that you can report a phone lost or stolen by logging into My Account and selecting the following options:


Services > Mobile > Select your phone number > Scroll to the bottom right > Click on ``Report Lost/Stolen Phone``


You can also do this by calling our IVR system from another Fido phone and following these prompts.

611, #3 + #3 + #1


For time being, I'll send you a PM right away so we can look into this together!


By the way, your post has been edited as we removed your phone number for privacy and security reasons. 


Talk soon!