My G5 is about 3 months old. Last week it installed an LG software update. Since then, whenever my signal gets weak or lost (such as in the subway or a basement), it does not reconnect back to LTE once I have a strong signal again. Sometimes I will get a phone signal but not data, other times I will not even get a phone signal at all. Once I restart the phone, everything works fine again.
Toggling mobile data on and off does not work. Turning airplane mode on and off actually makes it worse (I lose signal entirely). Wifi connection is fine.
I have tried resetting the network settings, no change. I then did a factory reset, no change.
This happens several times a day so it is very annoying having to always reboot my phone.
Does anyone have any advice, or will I need to replace my phone under warranty?
Congrats on your first post @Mike0!
I am glad to know you haven't had any issues with the phone. Would you be able to share with us any recommendation/steps you followed?
I am sure the Community will appreciate your input!
My LG5 was bought in Nov 2017 and it worked well until Sept 2018. Then I had the exact same issue, randomly lost data connection, and need to reboot to get the data connection back. Sometines I need to reboot the phone a few time a day. Is there a solid solution to fix the problem from LG or Fido? Is it the issue a hardware problem?
Hey @oldwolf888! We'd have a few questions for you to better assist
Does the data drops at specific times, like right after a call?
Is the OS of your phone up-to-date?
Have you tried to reset the network settings on your phone?
Thanks for the reply, FidoThomas.
The data drops randomly, no specific times.
I checked and the software version is H831.
From other threds in this formum, it seems that currenly there is a problem with the version H831 for LG G5. I don't if LG released a new update to fix the problem.
This problem is very annoying. After you reboot the phone, it works fine. Then you don't know when and where it suddenly lose the connection. The only way to get the connection back is rebooting. Right now usually I need to reboot 3-4 times a day.
Yes, both indoor and outdoor. I mostly use data outdoor, so for sure the data connection lose happens outdoor.
The software version is H83120b. It seems that there is a new version H83120c released for the region of Canada. Should I update the firmware to H83120c?
The currrent OS we have for the LG G5 is Android O 8.0.
For any new update on the OS versions available, you can find them here
My suggestion would be to try your Fido sim card in a different device to see if you get the same result.
If you don't have another device, you can visit one of our locations so they can test it out for your. To find a store close, you can use our locator here.
Please, keep us updated here on the Community.
Thanks for the follow-up. Following the suggestions from some posts, I turned off the wifi-calling. This turned out help a lot. The drop off of the data connection was much less. Now it was around once a day insteard of 4 to 5 times a day. In a few time the data conneciotn lost right after I made a long-distance call.