I placed an order (add a line) of Iphone XS Max last weekend and immediately i received a confirmation email which says i should receive it within 2 business days. On Tuesday when i didnt even receive shipping email i contacted Fido and was told the order is being processed and probably will be shipped next day. Today when i contacted Fido i was told it is backordered and there is unknown delay.
Anyone please shed some light on the waiting time? Is it possible say 1 month later you receive an email saying they cannt fulfill the order at all?
Welcome to the Community!
I'm sad to see you had this kind of experience with your phone order. A phone that is backordered can take up to 2 to 3 weeks to being delivered. However, I assure you we're working as fast as possible to get all our orders fulfilled for our customers.
There's also the option of going with a different model if you'd like to speed up the delivery.