It took a 1.5 hour long call and a couple of agents to cancel my FIDO internet service.
Whether or not I was successful in this endeavor will depend on an email notification relating to the cancellation that I understand may take anywhere upto 24 hours for me to receive. It is only after the receipt of this email that the modem can be returned. As of now, I have not received the email so not sure if my cancellation went through. Will update this post upon the expiry of 24 hours.
On Dec 1, 2022, I spent 1.5 hours on the phone to cancel my internet service. After being passed from agent to agent when I refused a promotional offer (50% off) to continue my service, I finally received verbal confirmation that my service was cancelled as of yesterday. I was asked to return the modem after receipt of an e-cancellation email which i was informed could take upto 24 hours.
As of this moment (> 24 hours later), I have not yet received this cancellation notification. As such, I am unable to return the modem. I checked my account online and it does not yet show a cancellation.
I feel like I have been taken on a ride. Today, I am on the phone yet again trying to connect with Fido customer service. This will be my final attempt to try and resolve this issue with Fido directly before I exercise my other options. I am not going to take being held hostage lying down.