Internet Available yet "Network is not Available" on my Sony Galaxy

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I'm a Participant Level 1
I'm a Participant Level 1

Internet Available yet "Network is not Available" on my Sony Galaxy

Hello, I need help with my internet connection. The bars on the top suggests that I do have coverage but I can't access the web. I have tried resetting the APN but it does not work. I have been using my phone in Vancouver but now I have moved to Montreal. I have also changed my number into a Quebec 514 number. This change in location might be the reason, but how can I get the internet to work again? If there are any details that can help you help me, please tell me!!Thank you!!

 

 

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Community Manager
Community Manager

Re: Internet Available yet "Network is not Available" on my Sony Galaxy

Hi KYasu,

 

If you are certain that the proper APN settings are stored in your phone, then I would suggest contacting customer service to have a network reset done. May be a little glitch from when your phone number was changed. 

 

Let me know how it goes. 



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Fido Employee
Fido Employee

Re: Internet Available yet "Network is not Available" on my Sony Galaxy

Hey KYasu,

 

I know it has been a while...I saw this post and was wondering what happened.

Care to share?

 

Thanks.

 



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