Huawei P20 Pro Android Pie update cause GPS issues

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I'm a Contributor Level 2 simonxcheng
I'm a Contributor Level 2

Huawei P20 Pro Android Pie update cause GPS issues

Hi guys, 

I have updated my Huawei P20 Pro to EMUI 9,0.0.178. After the update, GPS is not working properly. After reboot, the GPS is fine, but once I stopped navigation and start a new navigation, it keeps "Looking for GPS ...". I have tried GPS test app, it just could not get GPS fix. Whenever I need to navigate, I have to reboot the phone. I am wondering anyone is facing the same issue. I have wipe the cache partition but it did not help. I do not really want to do a factory reset. However, it seems that is the last resort I have. 

 

Thanks,

 


Screenshot_20190201_090932_com.google.android.apps.maps.jpgScreenshot_20190201_231750_com.chartcross.gpstest.jpg

Accepted Solution

Re: Huawei P20 Pro Android Pie update cause GPS issues

Hi everyone,

 

The February SMR along with a fix for this GPS issue will begin rolling out March 21. 

 

Thanks to everyone who reported this!

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I'm a Contributor Level 2 simonxcheng
I'm a Contributor Level 2

Re: Huawei P20 Pro Android Pie update cause GPS issues

First of all, after 48 hours of the second factory reset, the GPS is still working. I am not sure how long it can last though. My Google Play Servicer was 4.x.x after factory reset. I have disabled auto update, however, my phone still updated it to 5.0.x automatically. I have read some forum chats on Huawei's Chinese website, people are experiencing similar issues in China. Chinese version does not have Google Play Service. So, I am not sure if the problem is related Google Play Service.

 

Before the first factory reset, I have tried a few things, such as delete Google Map data, delete Google Play Service cache, wipe system cache, uninstall Google Play Service update etc. None of them works.

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I'm Helpful Level 1
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Re: Huawei P20 Pro Android Pie update cause GPS issues

Sadly 24 hours after a factory reset, the issue has come back.

During my reset what i did was i restored all the apps but i didn't restore any Google apps just in case and now nothing can find my location.  I had to reboot my phone to make GPS work again.

the GPSFix didn't work at all but the reboot/shut off and turn back on works.

 

Is this a software issue at this point, is there a warranty for it since phone is less than a year old?

When i connect the phone to my desktop using HiSense (i think its called) the update button gives me the option to restore to a previous version 8.11 .  Should i be doing it at this point or do 1 last factory reset and not restore any data at all and to actually re-install all the softwares via the Google Play install?

 

What other troubleshooting steps should i be doing? 

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I'm a Contributor Level 2 simonxcheng
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Re: Huawei P20 Pro Android Pie update cause GPS issues

Mine is still fine four days after the second factory reset. I suggest you to do a second factory reset without restoring from Google bbackup. Glad to know that there is an option to roll back to Android 8. I would try to roll back if my phone's gps goes bad again. You should be able to send it back to Huawei for warranty repair if nothing can fix the issue. Fido store can help you ship the phone back and give you a loaner phone. 

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I'm a Participant Level 3 Mathieuyb
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Re: Huawei P20 Pro Android Pie update cause GPS issues

Me and my girlfriend have the same issue with the p20 pro. GPS dosent work and we have to reboot to have à GPS signal. With GPS statuts, i can see 0 satellites and when then Phone find some GPS, he lost all signal after some seconds... 

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I'm a Contributor Level 2 simonxcheng
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Re: Huawei P20 Pro Android Pie update cause GPS issues

Please try a factory reset without restoring from Google backup. Mine is fine one week after the second factory reset.

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I'm a Contributor Level 2 simonxcheng
I'm a Contributor Level 2

Re: Huawei P20 Pro Android Pie update cause GPS issues

By the way, the WiFi scanning is turned off on my phone.

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I'm a Participant Level 3 rakmoh1
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Re: Huawei P20 Pro Android Pie update cause GPS issues

I have exactly the same issue after the update. I don't want to do a factory reset. Any other option?

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Re: Huawei P20 Pro Android Pie update cause GPS issues

Any one have a suggestion or two for our friend @rakmoh1 here?



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I'm a Contributor Level 2 simonxcheng
I'm a Contributor Level 2

Re: Huawei P20 Pro Android Pie update cause GPS issues

Maybe you can try to backup your phone with Huawei backup app through HiSense or on a micro SD card. Then reset your phone and restore your phone from backup. However, I am not sure if you can fix the issue by this way,

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Re: Huawei P20 Pro Android Pie update cause GPS issues

Knock on wood but things started to work on its own without a need to restart my phone in 6 days. Hopefully this is permanently

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Re: Huawei P20 Pro Android Pie update cause GPS issues

Thanks for your contribution @simonxcheng

 

Hey @Gabbie1977

 

Glad to hear that it's working for you! Thanks for keeping us posted🙂



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I'm a Participant Level 3 Mathieuyb
I'm a Participant Level 3

Re: Huawei P20 Pro Android Pie update cause GPS issues

And you @FidoJo  what are you doing to fix this issue ? Fido sell this Phone and push a New update and broke the GPS.... 

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I'm a Participant Level 3 arlenn
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Re: Huawei P20 Pro Android Pie update cause GPS issues

Exactly the same symptoms.  This is pretty frustrating.

 

Has there been any word if Fido will be putting some pressure on their vendors to get this resolved?  Or are left on our own?

 

I have reverted the Google Play Services app.  I have not yet done a factory restore, but it doens't sound as this is working for many.

https://club.hihonor.com/in/topic/167799/detail.htm;jsessionid=88C6EB4E1528E92BD7839D4AC2A5B9BA

 

It appears that reverting is possible, but also looks like a huge amount of work.

Does anybody know exactly what the problem is, Fido?  So far we have a lot of userland speculation of what is causing this.  I am sure that Google, Huawei and Fido have enough smart Engineer types that have some idea on how to get this fixed?

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Re: Huawei P20 Pro Android Pie update cause GPS issues

Hey everyone! 

 

I wanted to let you all know that we've reported this to Huawei and we're working with them on a fix. 

 

We don't have any exact ETA on this for the time being. We'll post an update here when we have more news.



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I'm a Participant Level 3 Benmassaoud
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Re: Huawei P20 Pro Android Pie update cause GPS issues

Hi all, I bought p20 pro 2 weeks ago and I've exactly the same issues and it's frustrating, because I use hugely gps. I saw in some forums that the only fix is to change the motherboard! 

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