Huawei Nova cant find the WIFI signal of my company

[Nclhu514]

Hi , I got my Huaweinova yesterday. Today, when I try to connect my company wifi signal, Corprot_WIFI , how ever,it is not shwing on my list and I ask arround. All of  the iphone have no issue, but new Androi 7 seems hard to get the signal. Is it something wrong wth the wifi setting ? I am in the PLB building.

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[FidoAmanda]

Hey Nclhu514!

I would recommend checking with your employer to see which channel they are using for their wifi as, like KAPABLE-K suggested, that could be the cause. 

Let us know!

[Nclhu514]

Ok I used S4 samsun before , it was fine , but seems Androi 7 os cant search the singnal.I will ask . Thank you

[KAPABLE-K]

Hello @Nclhu514 welcome to the community!

You work could be using the 5Ghz WiFi and the Nova Plus lacks 5GHz Wi-Fi capabilities and that could be the reason for your issues.

[Nclhu514]

So you mean Huawei cant combine the 5Ghz signal. But before I used S4 was totally fine.

[Cawtau]

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@Nclhu514 wrote:

So you mean Huawei cant combine the 5Ghz signal. But before I used S4 was totally fine.

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Hello Nclhu514,

  Welcome to the community!

  Which version of the S4 did you have? According to this website, the Canadian version (SGH-i337m) was capable of both 2.4GHz and 5GHz (Wi-Fi 802.11 a/b/g/n/ac, dual-band).

  On the other hand, according to the Huawei website, the Nova and Nova Plus are only capable of utilising the 2.4GHz band (Wi-Fi 802.11 b/g/n/ at 2.4 GHz).

  So, if your company's Wifi is indeed on the 5GHz band, you will unfortunately not be able to access it with the Huawei Nova or Nova Plus.

Hope this helps

Cheers

[FidoClaudia]

Hey @Nclhu514

Any news?

Let us know, it could be helpful to others on the Community as well