How to check whether my new has been shipped

[Sonny2]

It has been about 7 days since I placed an order for an iPhone xs. I received the order confirmation mail but not the shipping information mail. Does it mean the phone hasn't been shipped yet? I cannot wait to get my hands on the new phone.

[FidoJulien · Accepted solution]

Hey @Sonny2

Welcome to the Community

If you haven't received the shipping confirmation email, it would mean that the phone hasn't shipped yet. If you want to know more about the status of your device, you can contact us using any of the options you'll find here.