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How to cancel orders not shipped?

bhhe123
I'm a Participant Level 1
I'm a Participant Level 1

Hi, I'm trying to contact support regarding when my phone will be shipped and it says it's not available. I'm in dire need of a new phone and the shipping order is taking too long. I want to just buy the phone locally from the fido store instead. How do i get in person with someone to help cancel the shipping order because I'm going to travel in a few days and my phone is extremely buggy at the moment. The 2-5 days notice on purchase is deceiving if i still havent received any email updates for that.

1 REPLY 1

FidoRania
Moderator
Moderator

Hey @bhhe123,

 

If you've ordered your device on fido.ca or with a representative online, you'd need to contact us here to cancel the order.

 

Cheers!