I ordered a Samsung Galaxy S10 on Dec 10, 2019 and got an email on Dec 17, 2019 saying that my order is still being processed. It's been almost 10 days and i haven't received an email yet. How long does it take to process and ship? I live in Montreal if that matters.
Welcome to the Community!
It's definitely been a busier time for us this holiday season! That's said, we're doing our best to fulfill everyone's orders as fast as we can.
Have you received any emails that would indicate that the device you ordered is backordered?
Let us know!