HD Voice on OnePlus 2

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HD Voice on OnePlus 2

I purchased a OnePlus 2 and understand it supports the AMR-WB codec but HD Voice does not seem to work. Is the something that Fido needs to enable for specifc phone models and if so, can it be enabled for the OnePlus 2?

 

 

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Re: HD Voice on OnePlus 2

Hey SeiksToronto!

 

Welcome to the Community!

 

While we do offer HD Voice, whether or not it will work with your phone depends on a few things.

 

Your phone, and the phone of the caller or the person you are calling is using, needs to be compatible with the HD Voice feature. both you and the caller must be Rogers/Fido subscribers, and, both callers must be in the Rogers/Fido 3G network coverage area.

 

That said, unfortunately, it's not possible for us to guarantee that any of our services will work correctly with an unlocked phone. 

 

Hope this helps!

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Re: HD Voice on OnePlus 2

When it comes to phones that arn't sold directly from fido, they don't always come with the proper settings in the phone to be 100% compatible with fido's services. Fido usually sells phones compatible with most features on their network, you may have a phone with a capability not yet supported by fido.

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Re: HD Voice on OnePlus 2

Hey SeiksToronto!

 

Welcome to the Community!

 

While we do offer HD Voice, whether or not it will work with your phone depends on a few things.

 

Your phone, and the phone of the caller or the person you are calling is using, needs to be compatible with the HD Voice feature. both you and the caller must be Rogers/Fido subscribers, and, both callers must be in the Rogers/Fido 3G network coverage area.

 

That said, unfortunately, it's not possible for us to guarantee that any of our services will work correctly with an unlocked phone. 

 

Hope this helps!



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Re: HD Voice on OnePlus 2

Fletcherx & FidoAmandaN,

 

thank you and I understand both of your points but prior to the OnePlus 2, I used an Unlocked Koodo Blackberry Q10 and had many HD Voice calls with my girlfriend who is also a Fido customer and has a Fido issued iPhone 6. I understand that Fido can't support every phone in the world but I would hope that a company who promotes customers using unlocked phones on their network as an option would (from a customer service stance) acknowledge that a specific phone model is not yet supported but, that in efforts to provide the best network experience, would look into adding a specific phone model when a customer inquires.

 

Knowing that the OnePlus 2 can accommodate HD Voice based on its specs, I hope Fido considers adding it as a supported phone for HD Voice calling as a method of providing great customer service and a premier network experience.

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Re: HD Voice on OnePlus 2

Thanks for your feedback @SeiksToronto

We'll make sure to forward it to the right people Smiley



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Re: HD Voice on OnePlus 2

thank you, much appreciated!

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Re: HD Voice on OnePlus 2

Hi any update on this? I would like to make HD calls with my OnePlus 2.
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Re: HD Voice on OnePlus 2

Hi @SeiksToronto! Smiley

 

At the current time, we still cannot guarantee that our services will work properly on an unlocked phone. Have you already tried making HD calls with your phone?



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Re: HD Voice on OnePlus 2

I have but there is no HD indicator on my phone when calling someone using an iPhone 6 on fido as there is when I call the same person with my blackberry Q10. Also the audio quality is noticeably different.
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Re: HD Voice on OnePlus 2

Thank you for confirming @SeiksToronto

 

As @FidoMaria mentioned, we still cannot guarantee that our services will work properly on an unlocked phone.

 

@Community: Anyone having the same issue?



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