I purchased a OnePlus 2 and understand it supports the AMR-WB codec but HD Voice does not seem to work. Is the something that Fido needs to enable for specifc phone models and if so, can it be enabled for the OnePlus 2?
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Welcome to the Community!
While we do offer HD Voice, whether or not it will work with your phone depends on a few things.
Your phone, and the phone of the caller or the person you are calling is using, needs to be compatible with the HD Voice feature. both you and the caller must be Rogers/Fido subscribers, and, both callers must be in the Rogers/Fido 3G network coverage area.
That said, unfortunately, it's not possible for us to guarantee that any of our services will work correctly with an unlocked phone.
Hope this helps!
they have done no work on this, it's been another year. half of us are on your network with unlock phones. you go up and down the street saying that you support BYOP but none of the services that those phones are capable of. Most of us who BYOP use higher end phones than the LG/Samsung handsets you sell. No power users like bloatware on their phones. Doesn't matter whether someone is using OnePlus, Blackberry or Essential phones, if you say that you guys support BYOP you sure should support ALL of the features. If you can't cause your Rogers overlords haven't make this feature available then you should put "we cannot guarantee all VoLTE features will work on your unlock devices" on GIANT letters on our first bill. We waste so much time (as evidenced by the innumerable posts on this topic in this forum) talking about this and no one has done anything about it.