Google Pixel 3 XL WiFi Calling

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I'm a Contributor Level 1 ahk
I'm a Contributor Level 1

Google Pixel 3 XL WiFi Calling

Hello,

 

Any idea if Fido supports Wifi Calling on the Pixel 3 XL at this time? I can't seem to enable the feature on the device.

 

Thanks!

Accepted Solution

Re: Google Pixel 3 XL WiFi Calling

Hello,

 

I just wanted to update that the Wifi Calling issue has been resolved. I do not know what they did in the background, but now I can enable and use the Wifi Calling feature on my Pixel 3XL.

 

I want to thank @FidoKenny@FidoRanya and @FidoRachel for their great customer service and timely handeling on the issue.

 

Thanks!!

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I'm a Contributor Level 1 wrick
I'm a Contributor Level 1

Re: Google Pixel 3 XL WiFi Calling

Hi ! 

 

Same problem here.  Bought a Pixel 3 from google.  

 

I cannot get RCS, VoLTE, and wifi calling working.

 

Kind of makes zero sense that I have to buy the phone from Fido to get these things to work...

 

The Wifi calling toggle is even my settings....

 

 

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Moderator
Moderator

Re: Google Pixel 3 XL WiFi Calling

Hey there @wrick

 

Welcome to the community Smiley

 

Have you had the chance to reach out to us to have this looked into? You can contact us at these channels. Alternatively, we can also send you a PM here.

 

Let us know!



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I'm a Contributor Level 1 wrick
I'm a Contributor Level 1

Re: Google Pixel 3 XL WiFi Calling

Hi ! 

 

I have indeed contacted support yesterday, and was given a case number.  I guess I'm still waiting on level 2 support to look into this ! 

 

I'm calling with 3g service on a 1000$, one day old google phone haha ! 

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Re: Google Pixel 3 XL WiFi Calling

Thanks for keeping us posted Wrick🙂



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I'm a Contributor Level 1 wrick
I'm a Contributor Level 1

Re: Google Pixel 3 XL WiFi Calling

I got a text yesterday from Fido saying my case was closed, and my problem had been solved.

 

Which was unfortunately not the case.  I had to call back, explain everything to someone again, and they have escalated the case.

 

We'll see how this pans out over the next few days.  I keep losing signal every time I make a call, as the device switches to 3g, and then back to LTE every time.  It's not a gracefull transition, and I end up with no connection at all for a few seconds.

 

I have the wifi calling option in my settings, as well as advanced LTE for audio and data, and even the advanced messaging options in the stock messaging app.  This one just gets stuck " excuse the wait " message.

 

My IMS service status says Volte, Voici over Wifi, video calling as unavailable.  IMS registrations says Not registered ! 

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Moderator
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Re: Google Pixel 3 XL WiFi Calling

Hey @wrick!

 

We're sad to read that. There may be a different issue causing this problem for you.

 

Please keep us posted. We'll be happy to escalate this further should it remain unresolved.



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I'm Experienced Level 1
I'm Experienced Level 1

Re: Google Pixel 3 XL WiFi Calling

first rogers/fido needs to support google pixel 3 and xl,

second get new sim card

third confirm apn settings

four setup volte address for e-911

 

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I'm a Contributor Level 1 wrick
I'm a Contributor Level 1

Re: Google Pixel 3 XL WiFi Calling

Hi ! 

 

I have yet to hear from Fido.  I got an automatic call Saturday saying that my issue was not resolved.  

 

I'm still disconnecting when placing or ending a call, no Volte / RCS / or Wifi calling is working.

 

IMS service status also says all these features are unavailable.

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Re: Google Pixel 3 XL WiFi Calling

Hey @wrick!

 

We'll send you a PM so we can look into what's going on Smiley

 

Keep in mind however that if the Pixel 3 you have is not purchased from Fido then these are unfortunately features we cannot guarantee will function.

 

 



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I'm a Contributor Level 3 Zxaz
I'm a Contributor Level 3

Re: Google Pixel 3 XL WiFi Calling

 "if the Pixel 3 you have is not purchased from Fido then these are unfortunately features we cannot guarantee will function."

 

 

its rather if the pixel 3 have not been purchased from fido....then you will be punished and you"ll have these feature blocked!!

 

dont forget we"re talking the same compatible phone here...except one from the manufacturer and the other the carier provider who bought this phone from the same manufacturer....

 

 

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Moderator
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Re: Google Pixel 3 XL WiFi Calling

Not at all @Zxaz! It's merely that we cannot guarranty service on a non-Fido device.

 

We'll be happy to send you a PM if you're still having issues with it. We'll do our best to see what we can do. Smiley

 

Just let us know.



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I'm a Contributor Level 3 Zxaz
I'm a Contributor Level 3

Re: Google Pixel 3 XL WiFi Calling

Fidophillipe......

 

You should have wrote 'we dont want' instead of we cannot guarrantee....

 

Even if you refusing to admit that we are talking of the same phone here..the fact is that a pixel bought from google instead of fido who come from google anyway is blocked instantly because of your rolleyes systeme....you could unlock it instantly but because of the fido/rogers politics you can't......and you know it 

 

And you should told the true instead of awnsering a 'pre-programmated' awnser like a robot......

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Moderator (inactive) FidoThomas
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Re: Google Pixel 3 XL WiFi Calling

Hey @Zxaz, no robots here!

 

We've been honest with you, we cannot guarantee that certain features will work with a non-Fido phone. That being said, we'll gladly  look into it with you and assist you as much as possible Smiley

 

Just let us know and we'll send you a PM.



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I'm a Contributor Level 3 Zxaz
I'm a Contributor Level 3

Re: Google Pixel 3 XL WiFi Calling

If you were really 'honest' fido/rogers would unlock these feature instantly.....no need to spent useless hours or making deaf dialogue...been there done that.....

 

And you know it........

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Re: Google Pixel 3 XL WiFi Calling

We're here to help as best we can @Zxaz!

 

However, when it comes to non-Fido phones support and features can be limited.

 

We're going to take a look though. I'll send you a PM so we can get started.

 

See you there. Smiley

 

 



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