Any idea if Fido supports Wifi Calling on the Pixel 3 XL at this time? I can't seem to enable the feature on the device.
Solved! Go to Solution.
11-06-2018 01:09 PM
I just wanted to update that the Wifi Calling issue has been resolved. I do not know what they did in the background, but now I can enable and use the Wifi Calling feature on my Pixel 3XL.
Same problem here. Bought a Pixel 3 from google.
I cannot get RCS, VoLTE, and wifi calling working.
Kind of makes zero sense that I have to buy the phone from Fido to get these things to work...
The Wifi calling toggle is even my settings....
I have indeed contacted support yesterday, and was given a case number. I guess I'm still waiting on level 2 support to look into this !
I'm calling with 3g service on a 1000$, one day old google phone haha !
I got a text yesterday from Fido saying my case was closed, and my problem had been solved.
Which was unfortunately not the case. I had to call back, explain everything to someone again, and they have escalated the case.
We'll see how this pans out over the next few days. I keep losing signal every time I make a call, as the device switches to 3g, and then back to LTE every time. It's not a gracefull transition, and I end up with no connection at all for a few seconds.
I have the wifi calling option in my settings, as well as advanced LTE for audio and data, and even the advanced messaging options in the stock messaging app. This one just gets stuck " excuse the wait " message.
My IMS service status says Volte, Voici over Wifi, video calling as unavailable. IMS registrations says Not registered !
I have yet to hear from Fido. I got an automatic call Saturday saying that my issue was not resolved.
I'm still disconnecting when placing or ending a call, no Volte / RCS / or Wifi calling is working.
IMS service status also says all these features are unavailable.
We'll send you a PM so we can look into what's going on
Keep in mind however that if the Pixel 3 you have is not purchased from Fido then these are unfortunately features we cannot guarantee will function.
"if the Pixel 3 you have is not purchased from Fido then these are unfortunately features we cannot guarantee will function."
its rather if the pixel 3 have not been purchased from fido....then you will be punished and you"ll have these feature blocked!!
dont forget we"re talking the same compatible phone here...except one from the manufacturer and the other the carier provider who bought this phone from the same manufacturer....
Not at all @Zxaz! It's merely that we cannot guarranty service on a non-Fido device.
We'll be happy to send you a PM if you're still having issues with it. We'll do our best to see what we can do.
Just let us know.
You should have wrote 'we dont want' instead of we cannot guarrantee....
Even if you refusing to admit that we are talking of the same phone here..the fact is that a pixel bought from google instead of fido who come from google anyway is blocked instantly because of your rolleyes systeme....you could unlock it instantly but because of the fido/rogers politics you can't......and you know it
And you should told the true instead of awnsering a 'pre-programmated' awnser like a robot......
Hey @Zxaz, no robots here!
We've been honest with you, we cannot guarantee that certain features will work with a non-Fido phone. That being said, we'll gladly look into it with you and assist you as much as possible
Just let us know and we'll send you a PM.