Hey dougn!
Welcome to the Community!
Would you be able to provide us more information about what a COMAT relay is/does?
Have you tested out a different SIM card in the device? Does the same thing happen?
Let us know!
Hello Dougn,
Welcome to the community!
I'm not too familiar with COMAT relays. Is the device strictly GSM or is it also capable of UMTS/WCDMA? I'm not sure if this is related to your issue or not, but you should note that Rogers is only committing to support its 2G GSM network until 2018 (see here). They have already begun reducing their 2G capacity (see here). So if you are able to get the device to work properly, it may not work for very much longer.
Hope this helps 
Cheers
Hello again,
While I cannot confirm the status of the 2G coverage in your area, I can provide the location of the celluar towers in your area.
Taken from here.
Unfortunately, neither of Fido/Rogers' cellular towers are very close to Armstrong. The nature of mobile phones is that they are dependent on cellular signals reaching the phones. Many factors can affect those signals from reaching the phones-- including proximity to cellular towers and interference caused by obstructions between the cellular and the device (see here). That is why no mobile provider will be able guarantee their service.
I understand the device does register on the network. However, does it specifically say it's connected to the Fido/Rogers network? There is a Telus celluar tower in Armstrong. If the device had connected to the Telus tower as Fido-EXT, that would be considered extended coverage. Unfortunately, pre-paid accounts do not have access to to extended coverage. That could explain why the device is giving error messages.
Have you tried the SIM in a different device?
Hope this helps
Cheers
Hello again,
@Cawtau wrote:
...I understand the device does register on the network. However, does it specifically say it's connected to the Fido/Rogers network? There is a Telus celluar tower in Armstrong. If the device had connected to the Telus tower as Fido-EXT, that would be considered extended coverage. Unfortunately, pre-paid accounts do not have access to to extended coverage. That could explain why the device is giving error messages....
I apologise, in trying to think of a possible reason for your issue, I temporarily failed to recall that the device was 2G GSM only. Telus does not have a GSM network so the device wouldn't have been able to connect to them at all.
I understand the signal received by the device appears to be adequate at your location, however, have you tried the device in other locations?
After some further research, it appears that the error your device is receiving is Phone is Busy (CME ERROR: 258; see here).
Hope this helps
Cheers
Hello again,
@dougn wrote:
...Got a new FIDO SIM card today - and registared and inserted in my phone first.
Rogers/Fide network is available - phone hooked up.
Data works.
However - no sending or receiving of messages.
...
Have you verified that the Message Centre Number is correct? I should be 514-993-1123.
Hope this helps
Cheers
Hey dougn!
We'll need to take a look in your account to check that out so I'll be sending a PM your way shortly!
