Fido Home Phone & Incoming calls from Magicjack

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I'm a Participant Level 2
I'm a Participant Level 2

Fido Home Phone & Incoming calls from Magicjack

My Fido Home phone Device: ZTE-WF720. I have this home phone service for more than one year.

Problem: Incoming calles made from Magicjack are going streight to my Voice mail

without ringing on my phone or displaying number in caller ID history on my

home phone. I was receiving these calls from magicjack in the past and these numbers

are in my contact list. One of the magicjack number is my own and others are my family

members. When I call my home phone through my Magicjack phone, I hear it is ringing

but not on my home phone and then it goes to voicemail. I have rebooted the ZTE device

by disconnecting power, removing backup batteries and sim card. This din't help.

Please help it is getting little anoying.

Thanks,

 

***edited to add labels***

Accepted Solution

Re: Fido Home Phone & Incoming calls from Magicjack

Hey @Mistor, some calls from Magic Jack don't connect because of the name display in your account. It's as if the name display doesn't read the call properly which explains why you're don't get a notification.

 

For now, we can remove the call display if you want. Let me know, I'll take care of it. We don't exactly know when it'll be resolved. 

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Solution

Re: Fido Home Phone & Incoming calls from Magicjack

Hey @Mistor, some calls from Magic Jack don't connect because of the name display in your account. It's as if the name display doesn't read the call properly which explains why you're don't get a notification.

 

For now, we can remove the call display if you want. Let me know, I'll take care of it. We don't exactly know when it'll be resolved. 



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Re: Fido Home Phone & Incoming calls from Magicjack

Then, why is it sometimes the calls come through? With call display in my account calls were caming through from Magicjack untill last month. I want to keep call display but we can remove name display if it is possible for now.

Thanks.

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Re: Fido Home Phone & Incoming calls from Magicjack

Hey Mistor,

 

Thanks for your reply Smiley 

 

I'll send you a PM shortly and we'll test it out!

 

 



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Re: Fido Home Phone & Incoming calls from Magicjack

I'm having the same issue. Is there any resolution to this issue as of yet?

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Re: Fido Home Phone & Incoming calls from Magicjack

Hey dj_dolma, 

 

i'll send you a PM shortly so we can look into your account Smiley



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