Is there any way to deal with inaccurate FIDO charges. When speaking with FIDO, I was told that this was the only way to deal with the matter.
I transfered three i-phone accounts plus a home phone and internet. At COSTCO, I was told the monthly charge would be $40.00 plus cost for buying new phones. The new bill gives cost of $45 plus a subtraction for 24 months of $3.10 for one phone, $2.50 for the second and zero for the third. When I phoned, I was told that I would receive a $5.00 discount for each of the three phones for 23 months. Is there any way in which I can get this in writing since previous voice messages have been inaccurate.
For the Home Phone, I was told that I would be charged the $65.00 extra device plus $20 per month, but not the $45.00 setup fee. The phone call I made today said that they would not support the charge reduction that was promised for me.
On the purchase of a new i-Phone 10, I had a voice message on the delivery date, so I kept my existing phone company until the new phone arrived. However, the voice message was inaccurate and the phone was not delivered for about another 10 days. So I was charged by FIDO for the use of a phone that was not used for a couple of weeks.
The internet is what I was told.
Please advise me how I can deal with these matters.
Thank you.
