I'm going through the EXACT same thing except I upgraded to an iPhone 15 Pro. What a runaround! When I called after 3 months wondering why the $140 credit hadn't yet been credited to my account, the agent explained that the $140 was disbursed over the financing. How does this make sense? $10 per month x 24 months is $240, NOT $140. In the ad, there's no mention of a disbursement scheme. It clearly states that "credit" (singular) will appear in your 2nd OR 3rd invoice--not, it bears mentioning, the first, second , third. [...] and twenty-fourth invoice. Another agent said the promotion was only for NEW activations, but the promo clearly advertises UPGRADE. At best the wording is VERY misleading.
It seems Fido is doing all it can to renege on the offer. It's starting to feel like the delay in credit is in place so clients will forget or will have trouble redeeming it. Whether this is true, I kinda feel like I'm being gaslit with this promotion.. I've talked with THREE agents so far and no one has even acknowledged that such an offer existed. I'm not glad that other customers are experiencing this same problem, but it does help relieve the feeling that I'm going crazy.
I've been with Fido for years, but it hardly feels like they value loyalty.
