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Resolved! Will my phone work on the Fido network?

Hello,   Your device must be compatible with the Fido/Rogers network, which uses:   GSM ~ EDGE (2G) ~ on band 5 (850MHz). UMTS or WCDMA ~ HSPA (3G) / HSPA+ (4G) ~ on band 5 (850 MHz).   To access LTE, the device must be compatible with one or more o...

Cawtau by • Senior MVP
  • 208550 Views
  • 63 replies
  • 22 likes

Resolved! Upgraded phone no confirmation email.

Hi there, I decided to upgrade my phone and change my plan today. I recieved a confirmation email about my new plan but nothing about the upgrade to my phone. I am just wondering if the upgrade information went through and when I can expect it to be ...

jeenethak9 by • I'm a participant level 2
  • 2302 Views
  • 1 replies
  • 0 likes

Resolved! IPhone XS Max pre-order/reservation

Hi reserved an iPhone X’s max so how much time it takes to get the phone from fido it’s been already 1 week now. So how much more I have to wait. 

Inder1703 by • I'm a participant level 1
  • 2023 Views
  • 1 replies
  • 0 likes

Resolved! I'd like to unlock my phone

Hi, I have a Fido phone under 2-years plan which has already completed. How can my phone be unlocked?    Thank you!

forum1 by • I'm a participant level 1
  • 14715 Views
  • 14 replies
  • 1 likes

Getting Charged for Roaming when not using Plan

Well, I can't wait to leave Fido. After switching to you guys I haven't even been your customer for a month and I have experienced issue after issue. I switched because you had a few better options but I have never been driven to the point where I ha...

I can not use VPN via LTE anymore

I recently couldn't use my VPN service, but under WiFi everything was fine. I don't know what happened. Can someone help me solve this problem?And every time I walk a certain distance, there's a reconnection of the LTE. When I take a bus, there's alm...

MonetE419 by • I'm a participant level 3
  • 8019 Views
  • 9 replies
  • 0 likes
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