Disappointed with Brightstar premium protection

[simrangne]

I lost my cell phone. Got a refurbished replacement from brightstar after paying $452 which they sent using UPS. Shipment was delayed for more than two weeks, I was without any cell phone for 1 week.. Then i ordered a sim card from fido. That reached my house in two days with purolator before even i got a replacement phone. After opening package i found there is no iphone sim card slot pin, and there are no headphones. I am paying $13 since 2016, which amounts to  $234, Called brightstar the agent raised a ticket for missing things. they declined it saying i am not entitled for it.  Am i not entitled for everything since they get a full payment. If they do not want to give headphone and sim slot pin. They should refund $35 as a cost for headphones. 

[FidoPierre]

Hey @simrangne, 

Did you get a chance to verify their terms and conditions detailing what is covered in the replacement? You should be able to see the exact details of what is included in their terms and conditions right here.