Device unlocking policy

Service interruption

An update for our valued customers: We know you depend on us and on April 19, we let you down - for this we are truly sorry. You won’t be charged for your wireless services that were impacted on Monday, April 19. A credit equivalent to that day's wireless service fee will be applied to your May bill. This will be done automatically & no action is required by you.

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Device unlocking policy

Device unlocking policy

Community Manager

Device unlocking policy

Hey Community!


As of December 1, 2017, all devices sold by Fido will be sold unlocked or be unlocked at no charge upon request, without any waiting period.


Note: If you have a Pixel or Nexus device, you can stop reading here; it’s already unlocked.


Device requirements

The device must have been bought from Fido.


A few things to take note of:

  • When attempting too many times to unlock a device it may become permanently locked, if so it would have to be returned to the manufacturer for repair.
  • If the device is serviced under warranty, it will likely be returned locked. If the device is repaired / exchanged for the same model, we’ll unlock it again free of charge.


Don’t hesitate to search the Community if you have any questions!